State Farm® Insurance Agent Derek Carlton

"Hi Haley, Thank you for sharing your feedback. We’re sorry to hear you were unhappy with your recent experience. To clarify, you are listed as a secondary insured on the policy, and your grandfather, as the primary policyholder, maintains authority over coverage changes and decisions. When you called regarding the claim payment, we reviewed the file and confirmed that the payment was issued the day prior. As is typical, we advised allowing 24–48 hours for external systems like CarMax to reflect updates. We understand that insurance processes can be frustrating at times, especially during claim situations. Our goal is always to assist with courtesy and clarity. If our conversation came across as dismissive, we truly regret that—it was never our intent. However, in order to maintain a respectful and productive environment for both our customers and our team, we chose to conclude the call when the tone became unconstructive. If your grandfather would like to discuss the policy details further, we are more than happy to assist him directly and ensure everything is addressed properly. Thank you again for your feedback, and we wish you all the best moving forward. "

"Hi Desirae, Thank you for your amazing review! We're so glad we could help you save nearly $100. If you need anything else, don’t hesitate to reach out. We appreciate your support!"

"Dear Keyon, Thank you for your fantastic 5-star review! I’m thrilled to hear that you found our process personable, responsive, and thorough. It was a pleasure helping you switch your business insurance and secure a great deal. If you need anything in the future, feel free to reach out. I truly appreciate your trust in me!"

"Hi John! Thank you so much for your kind words! I’m really glad I could assist you quickly with your insurance inquiry. It’s great to have you as a new client, and I appreciate your recommendation! If you have any more questions or need anything else, please don’t hesitate to reach out. I’m here to help!"

"Hi Chloe! Thank you so much for your fantastic review! We’re thrilled to hear that you had a positive experience switching insurance companies. Our team is dedicated to making the process as smooth and friendly as possible, and it’s great to know we succeeded! If you need anything else or have any questions in the future, don’t hesitate to reach out. We appreciate your trust in us!"

"Thank you for your 5-star review! We’re thrilled to hear you had a great experience with our customer service and claims process. Your feedback means a lot to us, and we look forward to assisting you again!"

"Dear Amanda, Thank you for your wonderful review! I'm glad I could help answer all your questions and provide clarity on the details of adding your son as a driver. It’s always a pleasure to assist your family, and I appreciate your continued trust in us. If you have any more questions or need assistance in the future, don’t hesitate to reach out!"

"Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the service and savings. It's our priority to ensure our clients feel valued and well taken care of. If you have any more questions or needs, don't hesitate to reach out!"

"Mike & Cindy, thank you for your kind words! It was a pleasure helping you, and I'm glad we could find the right coverage while saving you money. If you ever need anything, don't hesitate to reach out. I appreciate your trust in our office! - Derek"

"Thank you so much for your kind words! It was a pleasure helping you, and I’m glad I could make the process smooth and stress-free. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. I appreciate your recommendation!"

"Thank you so much for your kind words, Nikki! It was a pleasure working with you to improve your coverage both at home and for your business. I'm glad we could find the right solutions to address your concerns and ensure you're well-protected in all areas. If you ever need anything else or have more questions, don't hesitate to reach out. Thans again for trusting me with your insurance needs!"

"Thank you for the 5* rating. It means a lot to us!"

"Thank you for your kind words! We're thrilled you had a great experience with us. Kristina and I aim to provide personalized service and it's wonderful to know you felt valued. Your recommendation means a lot to us. We're here to help anytime, sp please don't hesitate to reach out. Thanks again for choosing Derek Carlton State Farm. Best regards, Derek Carlton, Agent"

"Thank you for the fantastic 5-star review! We're delighted to hear that you found us helpful and easy to work with. Your satisfaction is our top priority, and we appreciate your trust in Derek Carlton State Farm. Thanks for choosing us! 🌟🚗"

"Chase, thank you for your terrific review and your 5-star rating! We are delighted to hear that Derek helped you with your insurance needs and that he's a great insurance resource to have. Derek is indeed a great agent, and we are proud to be part of his team! We will make sure to share your kind words with him. Thank you for your feedback and your trust in our agency!"

"Thank you, Margaret! We're delighted to hear that Kelly provided excellent assistance in setting up your State Farm App. We appreciate your kind words!"

"Hey Joseph! Thank you for taking the time to leave us a review. We can't thank you enough for your support and referring people to State Farm! Your loyalty is greatly appreciated, and we look forward to many more years to come!"

"Hi Jill, thank you so much for taking the time to write such a great review. Your kind words and recommendations are truly appreciated! We are honored you chose State Farm to help with your insurance needs and hope to work with you for many more years to come! Thanks again your support. Have a great day :)"

"Thank you for choosing us as your new insurance provider, Krysss Pfeiffer! We’re delighted that Derek could assist in reviewing your coverage and finding savings. We appreciate the trust you’ve placed in us as a new customer, and we’re here for any future needs you may have. Welcome aboard, and thank you for the opportunity to serve you!"

"Thank you so much for sharing your positive experience with me and our team! We greatly appreciate your feedback and are thrilled to hear that you had a great meeting. My goal is to provide knowledgeable and considerate service to all our clients, and it's wonderful to know that I was able to meet your expectations. If you ever need assistance or have further questions in the future, please don't hesitate to reach out. I'm here to help!"

"Hi Harold, thank you for your kind words and five-star review. I am so happy to see Christine provided you such great service. She truly is the best and we are lucky to have her a part of our team!"

"Hi Dan, thank you for the great review and kind words. Your support truly means the world to us! It was great meeting you and we hope to see you around Louisville again soon."

"Hi Taylor, thank you for your kind words and five-star review! We truly appreciate your support and recommending State Farm :)"

"Thank you Abigial for the great review! We appreciate your business and your support. Have a great day :)"

"Hi Sharonda, thank you for the kind words and five-star review. We are honored to have you as a State Farm customer. Have a great day :)"