State Farm® Insurance Agent Derek Carlton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Desirae Hall
March 27, 2025
5
out of
5
rating by Desirae Hall
"Absolutely the best help I went from paying 277.40 to 176.42 almost a $100 difference!"
We responded:
"Hi Desirae, Thank you for your amazing review! We're so glad we could help you save nearly $100. If you need anything else, don’t hesitate to reach out. We appreciate your support!"
Keyon Thompson
March 19, 2025
5
out of
5
rating by Keyon Thompson
"Very personable, responsive and thorough. Made the process of switching business insurance policies extremely painless and I got a smoking deal!"
We responded:
"Dear Keyon, Thank you for your fantastic 5-star review! I’m thrilled to hear that you found our process personable, responsive, and thorough. It was a pleasure helping you switch your business insurance and secure a great deal. If you need anything in the future, feel free to reach out. I truly appreciate your trust in me!"
John Harris
March 18, 2025
5
out of
5
rating by John Harris
"Derek was super quick in responding to my inquiry about insurance products. I am a new client and very happy to have contacted his agency. Highly recommend!"
We responded:
"Hi John! Thank you so much for your kind words! I’m really glad I could assist you quickly with your insurance inquiry. It’s great to have you as a new client, and I appreciate your recommendation! If you have any more questions or need anything else, please don’t hesitate to reach out. I’m here to help!"
chloe frabutt
March 17, 2025
5
out of
5
rating by chloe frabutt
"Super friendly & made it not suck to switch insurance companies."
We responded:
"Hi Chloe! Thank you so much for your fantastic review! We’re thrilled to hear that you had a positive experience switching insurance companies. Our team is dedicated to making the process as smooth and friendly as possible, and it’s great to know we succeeded! If you need anything else or have any questions in the future, don’t hesitate to reach out. We appreciate your trust in us!"
Steve Loftis
March 15, 2025
5
out of
5
rating by Steve Loftis
"Great customer service and helpful suggestions. Also when you have a claim the entire experience is 5 Star."
We responded:
"Thank you for your 5-star review! We’re thrilled to hear you had a great experience with our customer service and claims process. Your feedback means a lot to us, and we look forward to assisting you again!"
Amanda Mount
March 13, 2025
5
out of
5
rating by Amanda Mount
"Helped answer every single question I had with an explanation that made perfect sense and helped me to understand the ins and outs of why things are the way they are!"
We responded:
"Dear Amanda, Thank you for your wonderful review! I'm glad I could help answer all your questions and provide clarity on the details of adding your son as a driver. It’s always a pleasure to assist your family, and I appreciate your continued trust in us. If you have any more questions or need assistance in the future, don’t hesitate to reach out!"
cindyloowho McGuire
March 3, 2025
5
out of
5
rating by cindyloowho McGuire
"I switched to Mr Carlton due to the astronomical mistakes being made where we were insured prior. Since that change not only did Mr Carlton and is associate Ms Christina go over our portfolio and fix mistakes literally on every policy but one. They also have checked in with us for any additional questions or needs we may have. For example we are low mileage drivers. They explained they have The safe driver discount. This product was something we had not heard of from previous agent. We are now saving 10 percent for first 6 months using the Beacon but that will go up to 30 percent based on our driving habits. We are thrilled that we have Mr Carlton and Ms Christina legit looking out for their clients in all ways possible. Thanks for all you both do and we are excited to know we really are valued as your client."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the service and savings. It's our priority to ensure our clients feel valued and well taken care of. If you have any more questions or needs, don't hesitate to reach out!"
Mike and Cindy Hynes
February 20, 2025
5
out of
5
rating by Mike and Cindy Hynes
"Exemplary service from Derek! Extremely efficient, he knew his stuff and saved us money! Thank you!!!"
We responded:
"Mike & Cindy, thank you for your kind words! It was a pleasure helping you, and I'm glad we could find the right coverage while saving you money. If you ever need anything, don't hesitate to reach out. I appreciate your trust in our office! - Derek"
Ruth Jimenez
December 13, 2024
5
out of
5
rating by Ruth Jimenez
"Great Service! Derek made the process easy and stress-free. He was knowledgeable, professional, and took the time to explain all my questions . Quick to respond and genuinely helpful. Highly recommend!"
We responded:
"Thank you so much for your kind words! It was a pleasure helping you, and I’m glad I could make the process smooth and stress-free. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. I appreciate your recommendation!"
Nikki Gee
October 24, 2024
5
out of
5
rating by Nikki Gee
"Derek helped me with improving my home owners insurance, while also providing me with better business liability insurance. He heard my concerns and helped me find the best options to cover me at home, on the road, and for my business."
We responded:
"Thank you so much for your kind words, Nikki! It was a pleasure working with you to improve your coverage both at home and for your business. I'm glad we could find the right solutions to address your concerns and ensure you're well-protected in all areas. If you ever need anything else or have more questions, don't hesitate to reach out. Thans again for trusting me with your insurance needs!"
Darvo's Market
August 16, 2024
5
out of
5
rating by Darvo's Market
"Kristina did a fantastic job finding my needs and making setting up renters insurance a quick and painless process"
We responded:
"Thank you for the 5* rating. It means a lot to us!"
SDW
July 31, 2024
5
out of
5
rating by SDW
"I recently switched over to State Farm from another insurance company (I wont name names) and I did this for 2 main reasons. The first one is because State Farm gave me an overall better rate which is always great of course!! lol, but it was the second reason that made me even more happy with my decision. Derek and Christina were amazing from the very first phone call. With the previous insurance company I was with, I had never spoken to my agent. Not once. Never a phone call, an email, nothing even saying hi. Just transactions with the office people. Derek on the other hand, is the complete opposite. He reached out to set up an in person meeting which I thought was so great. And any time I call he knows me by my name and is so nice and respectful. To some this may not be a big deal, but for me, it just makes me feel like I matter as a customer. It’s so much more personal. I am very pleased with my decision and have already talked to co workers about switching to State Farm. Derek and Christina, thank you both for being so awesome and just real and personal. It truly makes all the difference."
We responded:
"Thank you for your kind words! We're thrilled you had a great experience with us. Kristina and I aim to provide personalized service and it's wonderful to know you felt valued. Your recommendation means a lot to us. We're here to help anytime, sp please don't hesitate to reach out. Thanks again for choosing Derek Carlton State Farm. Best regards, Derek Carlton, Agent"
Jason Kirby
April 2, 2024
5
out of
5
rating by Jason Kirby
"Very helpful and easy to work with!"
We responded:
"Thank you for the fantastic 5-star review! We're delighted to hear that you found us helpful and easy to work with. Your satisfaction is our top priority, and we appreciate your trust in Derek Carlton State Farm. Thanks for choosing us! 🌟🚗"
Chase Bryant
January 30, 2024
5
out of
5
rating by Chase Bryant
"Derek walked me through making sure I was sufficiently covered on my home and auto, he's a great insurance resource to have."
We responded:
"Chase, thank you for your terrific review and your 5-star rating! We are delighted to hear that Derek helped you with your insurance needs and that he's a great insurance resource to have. Derek is indeed a great agent, and we are proud to be part of his team! We will make sure to share your kind words with him. Thank you for your feedback and your trust in our agency!"
Margaret Tyler
January 9, 2024
5
out of
5
rating by Margaret Tyler
"Would like to thank Kelly for be so kind and pleasant in helping me setup my mobile phone with the State Farm App"
We responded:
"Thank you, Margaret! We're delighted to hear that Kelly provided excellent assistance in setting up your State Farm App. We appreciate your kind words!"
Joseph Gaines
November 16, 2023
5
out of
5
rating by Joseph Gaines
"Derek knows everything there is to know about insurance and also helping people. He has been very helpful in assisting many of my clients in obtaining the correct insurance for their needs. He is always available when I need him!"
We responded:
"Hey Joseph! Thank you for taking the time to leave us a review. We can't thank you enough for your support and referring people to State Farm! Your loyalty is greatly appreciated, and we look forward to many more years to come!"
Jill Ort
November 14, 2023
5
out of
5
rating by Jill Ort
"Derek is not only extremely knowledgeable in his profession but very personable. He cares about every client he serves and this shows. Not only do I use him as my personal insurance agent but I highly recommend him to friends, family and colleagues. He is top notch in his field."
We responded:
"Hi Jill, thank you so much for taking the time to write such a great review. Your kind words and recommendations are truly appreciated! We are honored you chose State Farm to help with your insurance needs and hope to work with you for many more years to come! Thanks again your support. Have a great day :)"
Kryss Pfeiffer
November 13, 2023
5
out of
5
rating by Kryss Pfeiffer
"Derek sent us a quote in the mail and it seemed too be good be true. I only wish I had contacted him a week ago when I first got that letter. I appreciate that he reviewed our current coverage and offered insight to what was available for additional coverages, as well as discounts. In all he saved us around 2k dollars annually. I feel better after doing business with the same company for 12 years and only seeing rising costs."
We responded:
"Thank you for choosing us as your new insurance provider, Krysss Pfeiffer! We’re delighted that Derek could assist in reviewing your coverage and finding savings. We appreciate the trust you’ve placed in us as a new customer, and we’re here for any future needs you may have. Welcome aboard, and thank you for the opportunity to serve you!"
Jeff Tiemann
September 27, 2023
5
out of
5
rating by Jeff Tiemann
"Recently had a meeting with Derick to review my policies. Upon entering his office, the receptionist was very kind. Derick took time to review my policies, and we got into some of the larger issues related to my life and future. It was a great experience and, there was no hard sell. I myself am an experienced insurance adjuster, and it was nice to work with someone on the sales side of things who actually knew some thing about the inter-workings of a policy. Derick was both well-informed and considerate. Moreover, I needed insurance for a business that I run, which state farm does not underwrite for. Derick was kind enough to share some referrals to help me find the specific insurance I need for my company. Highly recommend!"
We responded:
"Thank you so much for sharing your positive experience with me and our team! We greatly appreciate your feedback and are thrilled to hear that you had a great meeting. My goal is to provide knowledgeable and considerate service to all our clients, and it's wonderful to know that I was able to meet your expectations. If you ever need assistance or have further questions in the future, please don't hesitate to reach out. I'm here to help!"
Harold Jones
September 17, 2023
5
out of
5
rating by Harold Jones
"Christina is the bestest!"
We responded:
"Hi Harold, thank you for your kind words and five-star review. I am so happy to see Christine provided you such great service. She truly is the best and we are lucky to have her a part of our team!"
Dan Wurfel
September 17, 2023
5
out of
5
rating by Dan Wurfel
"Kristina and the team were super friendly and great at the festival!"
We responded:
"Hi Dan, thank you for the great review and kind words. Your support truly means the world to us! It was great meeting you and we hope to see you around Louisville again soon."
Taylor Kelty
September 16, 2023
5
out of
5
rating by Taylor Kelty
"Derek and his team are the best! Give him a call if you need anything!"
We responded:
"Hi Taylor, thank you for your kind words and five-star review! We truly appreciate your support and recommending State Farm :)"
Abigail Wissing
September 16, 2023
5
out of
5
rating by Abigail Wissing
"AMAZING TEAM"
We responded:
"Thank you Abigial for the great review! We appreciate your business and your support. Have a great day :)"
Sharonda McCord
September 16, 2023
5
out of
5
rating by Sharonda McCord
"Kristina Is The Best"
We responded:
"Hi Sharonda, thank you for the kind words and five-star review. We are honored to have you as a State Farm customer. Have a great day :)"
Austin Smith
September 16, 2023
5
out of
5
rating by Austin Smith
"Kristina was fantastic!"
We responded:
"Hi Austin, thank you for your review! So happy to hear Kristina provided you with such great service. Please let us know if you have any questions or concerns, we are always here to help!"